Contact All Nippon Airways Customer Service
All Nippon Airways Phone Numbers and Emails
Toll-Free Number:
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(800) 235-9262Japan or the U.S. 7 days/week
Customer Service:
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(800) 262-2230U.S. Toll-free
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(310) 782-3011U.S. Сharged
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+8 157 002 9701ANA Airport Support Inquiries
All Nippon Airways Email:
Contact Information
All Nippon Airways Website:
All Nippon Airways Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Number:
Within Japan: +8103-6741-8710
Hours:
8:00 - 19:00, 22:00 - 8:00 (Japan Standard Time)
Other Lcoation:
ANA Customer Relations and Services
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503
Fax:
All Nippon Airways Customer Service Reviews
My flight is 1 month in advance and ANA will not let me change the flight to something that cost the same amount. After sitting on hold for 3 hours and getting told that the correct phone number is a different number I then have to call another number and sit on hold for another hour just to talk to a real human.
After asking if I can switch my flight they told me it is not possible because it is after my 24 hour booking period. This is terrible customer service the flights cost the same amount as I just checked online so what are they losing by switching a customer to a similar flight that have a 6 hours apart departure difference. They lost nothing but a customer I will never fly this airline again in my life.
If you want to cancel a flight have fun paying a fee that cost 50% of the flight. The only thing that is not terrible about this airline is the staff, but they are all Japanese which is the reason why the staff are amazing not from the culture of the company.
How Good is All Nippon Airways's Customer Service?
Summary of All Nippon Airways Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call All Nippon Airways?
Request for Information Question:
- “Mileage status issues”
- “Question not covered”
- “Want to check seats for a flight”
Return/ Replace Question:
- “Change flight”
- “Change date”
- “I would like to change flight or cancel the flight”
Activation/ Cancellation Question:
- “Cancelled flight”
- “Talk to agent to cancel reservation”
- “Red flight cancellation confirmation on fly UA7988 from HKG to NRT due to typhoon”
Product/ Service Question:
- “Problem with connection”
- “Food request”
- “I'm not sure I can reach my connection flight”
Refund Question:
- “Refund for a cancelled flight”
- “Refund/ Rebook”
- “Refund”
Payments and Charges Question:
- “Issues with payment option for booking”
- “Change payment method”
- “J'ai besoin mes billets davion”
Shipping and Delivery Question:
- “Trying to solve a problem on airlines but can’t never get ahold of them United airlines can’t get them neither it’s said the money you pay and can’t get nobody”
- “Need to get the box dimension for international travel”
- “Tracking lost luggage”
Staff Question:
- “Customer Service”
- “Wheelchair service request”
- “I took flight from Calgary to Narita and came back same route. Your services were excellent.I only upset was the flight you booked for me from Vancouver to Calgary. I had to wait 7 hours that Iit never happen before.”
Account Question:
- “Reset Web page password”
- “Account number”
- “Check the mileage balance”
Cards Question:
- “Asking About cdc card”
- “Lost Ana Visa card”
- “To update my name on my Ana mileage club card”
Website/ Application Question:
- “Where to find AFA application form or link”
- “Website won't let me join mileage club”
Other Question:
- “Missed flight”
- “Changebooking”
- “Denied entry to USA”
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